Refund and Returns Policy

At Zahi Transport, we are dedicated to ensuring your complete satisfaction with our logistics services. Should you find it necessary to initiate a return, please familiarize yourself with our comprehensive return policy to facilitate a smooth process

Notification Period

Kindly inform us within 7 days of receiving your shipment if you wish to return any items. This allows us to promptly assist you with the return process.

Condition of Goods

For a successful return, please ensure that the items are in their original condition, unused, and include all original packaging materials. This helps maintain the quality of our services.

Return Authorization (RA)

Obtain a Return Authorization (RA) from our customer service team before sending back any items. This ensures that your return is properly documented and processed.

4. Shipping Costs

Customers are responsible for covering the shipping costs associated with the return, unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure the safe return of your items.

5. Refund or Exchange Process

Upon receiving the returned items and verifying their condition, we will process a refund or exchange in accordance with your preference. Please allow 7 days for the processing of refunds.

6. Timely Returns

To expedite the return process, kindly ensure that the return shipment is sent back to us within 7 days of receiving the Return Authorization.

7. Contact Our Customer Service

For any inquiries related to returns or to initiate the return process, please reach out to our dedicated customer service team at info@zahitransport.com. We are here to assist you throughout the return journey.